If you're in need of support, we're here to help. This page contains a list of the various support resources that are at your disposal.
 Documentation Depot Read all about it! We offer a variety of manuals with tutorials and glossy pictures. If you're looking for answers, this is a good place to start. Some of our most popular reading material includes:
 Knowledge Base The Modular Merchant knowledge base contains tutorials, common questions and examples. And in order to keep it as sharp as possible, users can add comments and rate the knowledge base articles.
 Forum The Modular Merchant forums, (also known as "message boards" to our Canadian neighbors) are loaded with useful questions and answers. The forum covers everything from setting up a merchant account, to working with advanced shopping cart variables, to client requests for new features. The best part? You can post messages on the forum too! Jump in!
 Contact Form Have a question, query or poser? Use our contact form to send us your missives. Contact Form submissions are given a higher priority than email. We'd love to hear from you.
 Support Ticket System Your store's Administration area includes a Support Ticket system. Support Tickets are given a higher priority than email. They can also be categorized as Bug Reports, Questions, Feature Requests or Projects — helping them get delivered and read by the correct people faster.
Start a Support Ticket in your store's Administration area at:
Navigation Menu > Support > Support Tickets > Start a new Support Ticket
 Phone Support Like humans? We'll actually let you talk to one. Imagine calling a software developer's 1-800 number and actually getting a non-robotic, non-pre-recorded, living breathing person to answer your questions. Wondering what digits to dial? Contact Modular Merchant at:
Sales (Toll Free): 1-888-288-9910
Tech Support (Toll Free): 1-800-660-1352
 Email Support Modular Merchant can also be contacted at the following email addresses:
General Information: info@modularmerchant.com
Sales Information: sales@modularmerchant.com
Hosting Options: hosting@modularmerchant.com
 Server Status Is your server online? Check the status of Modular Merchant servers below:
| Server Name |
Status |
| Web Server 01 |
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| Web Server 02 |
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| Web Server 03 |
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| Web Server 04 |
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| Web Server 05 |
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| Web Server 06 |
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| Web Server 07 |
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| Web Server 08 |
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| Web Server 09 |
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| Web Server 10 |
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| Web Server 11 |
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| Web Server 12 |
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| Web Server 13 |
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| Web Server 14 |
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| File Storage Server 01 |
(32 MS response time) |
| File Storage Server 02 |
(31 MS response time) |
| File Storage Server 03 |
(31 MS response time) |
| File Storage Server 04 |
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| File Storage Server 05 |
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| File Storage Server 06 |
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| File Storage Server 07 |
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| File Storage Server 08 |
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