Spheres of Support

We pride ourselves on the quality of our Technical Support. In order to offer top-notch support, we adhere to the following Spheres of Support. These Spheres clearly define what is included in Modular Merchant's support terms.

If you have any questions about our Spheres of Support, contact us!

Free Support Services...
	Technical support by email, forum, knowledge base or support tickets Support provided through these mediums is free. This includes tech support, bug reports, feature requests, etc. Have a suggestion that will improve Modular Merchant? Tell us!
	Phone Tech Support — (First hour per month) Need help with a potential bug? Something not working quite right? Don't hesitate to ask us about it. We'll be happy to answer your question, or fix whatever needs fixing.
	Troubleshooting Modular Merchant Software Having trouble? We'll be happy to investigate. Fixing code or correcting account data caused by a confirmed bug is covered. Our philosophy: "If we broke it, we'll fix it."
Charged Support Services*...
	Reviewing Existing Documentation Assistance with items already covered in the Administrator's Guide (PDF), or any other available documentation.
	Consultation Advice on the "best way" to set up a store, website, product line, etc. Recommendations on graphic design, marketing or website promotion are also considered consultation.
	Custom Programming** Any request or project that requires developing custom code, web pages, or graphics to be used in your store.
	Correcting Non-Modular Merchant User Error Correcting errors caused by non-Modular Merchant staff's human error.
	Installing Third-Party Server Software Installing third-party (non Modular Merchant) software on your web server.**
	Supporting Third-Party Software Troubleshooting third-party (non Modular Merchant) software. Examples: Troubleshooting integration with PayPal, QuickBooks, Authorize.net, Google Analytics, HTML templates, etc.

*These items are charged at Modular Merchant's Service rates, outlined in the Terms of Service agreement.
**May incur additional fees for 3rd-party services or licenses.