FREE Support Services

• Technical support by email, Forum, Knowledge Base, and Support Ticket.
  Support for Modular Merchant's software provided through these mediums is free.
  
  This includes tech support, bug reports, feature requests, etc. "Do you have a suggestion that will improve Modular Merchant? Let us know."
   
  
• Phone Tech Support — (First hour per month)
  Need help with a potential bug? Something not working quite right? Don't hesitate to ask us about it. We'll be happy to answer your question, or fix whatever needs fixing.
   
• Debugging
  Fixing code or correcting account data caused by a confirmed bug. "If we broke it, we'll fix it."

Charged Support Services*

• Reviewing Existing Documentation
  Assistance with items already covered in the Administrator's Guide (PDF), or any other available documentation.
   
• Consultation
  Advice on the "best way" to set up a store, website, product line, etc. Recommendations on graphic design, marketing or website promotion are also considered consultation.
   
• Custom Programming**
  Any request or project that requires developing custom code, web pages, or graphics to be used in your store.
   
• Correcting Non-Modular Merchant User Error
  Correcting errors caused by non-Modular Merchant staff's human error.
   
• Troubleshooting/Managing Third-Party Servers
  Any issue originating on or related to a web server or hardware components not owned, operated or managed by Modular Merchant.**
   
• Installing Third-Party Server Software
  Installing third-party (non Modular Merchant) software on your web server.**
   
• Supporting Third-Party Software
  Troubleshooting third-party (non Modular Merchant) software. Examples: Troubleshooting Order Motion, QuickBooks, Authorize.net, Google Analytics, HTML templates, etc.
   
  *These items are charged at the Modular Merchant Service rates, as outlined in the Terms of Service agreement.
   
  **May incur additional fees for 3rd-party services or licenses.